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ખોટા ખાતામાં પૈસા ટ્રાન્સફર થઈ ગયા? તો તમે તમારી સંપૂર્ણ રકમ પાછી મેળવી શકો છો, જાણો કેવી રીતે…

  • ઘણી વખત ઓનલાઈન બેંકિંગમાં ખોટા ખાતામાં પૈસા ટ્રાન્સફર થઈ જાય છે. UPI, નેટ બેન્કિંગ, મોબાઈલ વોલેટે બેન્કિંગ વ્યવહારો સંબંધિત મુશ્કેલીઓને ઘણી હદ સુધી ઓછી કરી છે. હવે માત્ર એક મોબાઈલથી પૈસા ટ્રાન્સફરનું કામ ચપટીમાં થઈ જાય છે. પરંતુ ક્યારેક આમાં ખોટા નંબર પર પૈસા ટ્રાન્સફર થાય છે.

રકમ તરત જ પાછી મળશે

બેંકિંગ સુવિધાઓ સરળ બનાવવાના પ્રયાસો કરવામાં આવી રહ્યા છે. પરંતુ નવા ફીચર્સ સાથે કેટલીક મુશ્કેલીઓ પણ વધી છે. ઘણી વખતની જેમ, ઓનલાઈન પૈસા ટ્રાન્સફર કરવામાં ભૂલથી અન્ય બેંક ખાતામાં પૈસા ટ્રાન્સફર થઈ જાય છે. જો તમે ભૂલથી કોઈ બીજાના ખાતામાં પૈસા ટ્રાન્સફર કરી દીધા હોય તો તમે શું કરશો? હું તે પૈસા કેવી રીતે પાછા મેળવી શકું? જો તમારી સાથે પણ આવું થયું છે તો જાણી લો કે તમને આ રકમ પરત મળી શકે છે. ચાલો જાણીએ તેની પ્રક્રિયા.

તરત જ બેંકને જાણ કરો

જો તમારી સાથે પણ આવું થયું છે, તો તરત જ તમને ખબર પડે કે તમારા પૈસા કોઈ બીજાના ખાતામાં ટ્રાન્સફર થઈ ગયા છે, તો તરત જ તમારી બેંકને જાણ કરો. કસ્ટમર કેરને કૉલ કરો અને તેમને આખી વાત કહો. જો બેંક તમને ઈ-મેલ પર તમામ માહિતી માંગે છે, તો તેમાં આ ભૂલથી થયેલા ટ્રાન્ઝેક્શનની સંપૂર્ણ માહિતી આપો. ટ્રાન્ઝેક્શનની તારીખ અને સમય, તમારો એકાઉન્ટ નંબર અને જે એકાઉન્ટમાં ભૂલથી પૈસા ટ્રાન્સફર થયા હતા તેનો ઉલ્લેખ કરવાની ખાતરી કરો.

જો પૈસા ખોટા ખાતામાં ટ્રાન્સફર કરવામાં આવ્યા છે, તો પૈસા પાછા મેળવવામાં થોડો સમય લાગી શકે છે. તમે પહેલા બ્રાન્ચમાં જાઓ અને મેનેજરને તેના વિશે જાણ કરો. કારણ કે તમે તમારી બેંકમાંથી જાણી શકો છો કે કયા શહેરની કઇ શાખામાં કયા ખાતામાં પૈસા ટ્રાન્સફર થયા છે. તમે તે શાખા સાથે વાત કરીને તમારા પૈસા પાછા મેળવવાનો પ્રયાસ કરી શકો છો. તમારી માહિતીના આધારે, બેંક તે વ્યક્તિને જાણ કરશે જેના ખાતામાં ભૂલથી પૈસા ટ્રાન્સફર થઈ ગયા છે. આ પછી, બેંક તે વ્યક્તિને ખોટી રીતે ટ્રાન્સફર કરેલા પૈસા પરત કરવાની પરવાનગી માંગશે.

તાત્કાલિક કેસ દાખલ કરાવો

જે વ્યક્તિના ખાતામાં ભૂલથી પૈસા ટ્રાન્સફર થઈ ગયા છે, જો તે પૈસા પરત કરવાનો ઇનકાર કરે છે, તો તેની સામે કોર્ટમાં કેસ પણ દાખલ થઈ શકે છે. જો કે, પૈસા પરત ન કરવાના કિસ્સામાં, આ અધિકાર રિઝર્વ બેંકના નિયમોના ઉલ્લંઘનના સંદર્ભમાં આવે છે. ભારતીય રિઝર્વ બેંકની માર્ગદર્શિકા મુજબ, લાભાર્થીના ખાતા વિશે સાચી માહિતી આપવાની જવાબદારી લિંક કરનારની છે. જો, કોઈપણ કારણોસર, લિંક કરનાર ભૂલ કરે છે, તો બેંક તેના માટે જવાબદાર રહેશે નહીં.

બેંકો માટે આરબીઆઈની સૂચનાઓ

જ્યારે તમે બેંક ખાતામાંથી કોઈ બીજાના ખાતામાં પૈસા ટ્રાન્સફર કરો છો, ત્યારે તમને એક સંદેશ મળે છે. તેમાં એવું પણ લખ્યું છે કે જો ટ્રાન્ઝેક્શન ખોટું છે તો કૃપા કરીને આ નંબર પર આ મેસેજ મોકલો. આરબીઆઈએ બેંકોને પણ સૂચના આપી છે કે જો ભૂલથી કોઈ બીજાના ખાતામાં પૈસા જમા થઈ જાય તો તમારી બેંકે જલદી કાર્યવાહી કરવી પડશે. તમારા પૈસા ખોટા ખાતામાંથી સાચા ખાતામાં પરત કરવા માટે બેંક જવાબદાર છે.

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